Gaming should be fun, entertaining, and within your control. qqollo is committed to promoting safe play through player-protection tools, clear age restrictions, and dedicated support for anyone who feels their gambling may be becoming a problem.
At qqollo, responsible gaming is not an afterthought — it is a fundamental part of how we operate. We recognize that while most players enjoy betting on BRI Liga 1 matches, playing casino slots from Pragmatic Play, or participating in togel (Indonesia's traditional numbers lottery) as a form of entertainment, a small percentage may experience difficulty maintaining control over their gambling behavior.
Our responsible gaming framework is designed to help you stay in control, recognize warning signs early, and access support if needed. Every registered player has free access to a comprehensive suite of account management tools including deposit limits, session time caps, loss limits, and self-exclusion options. These tools are easy to activate, take effect immediately, and are enforced rigorously across all gaming categories — sports betting, casino games, live dealer tables, and specialty games.
We also work closely with problem gambling support organizations and provide clear pathways to professional help for Indonesian players who need it. If you or someone you know is struggling with gambling, we encourage you to use the resources listed on this page and to contact our customer support team, who are trained to handle such situations with sensitivity and confidentiality.
All tools below are available free of charge from your account dashboard. Changes take effect immediately and cannot be reversed before the set period expires.
Set daily, weekly, or monthly deposit caps to control how much money you can transfer into your qqollo account. Limits apply across all deposit methods including BCA, BRI, BNI, Mandiri, and other Indonesian banks. Once set, a limit cannot be increased for 7 days.
Configure automatic logout after a set period of continuous play. Available intervals range from 30 minutes to 4 hours. You will receive a reminder notification 5 minutes before your session ends, and will be required to take a mandatory break before logging back in.
Set a maximum net loss threshold per day, week, or month. Once your losses reach the configured limit, you will be prevented from placing further bets until the reset period. Loss limits apply across all game categories and betting markets.
Receive periodic on-screen notifications showing how long you have been logged in and your net win/loss for the current session. Reality checks can be configured to appear every 15, 30, or 60 minutes to help you stay aware of time and spending.
Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you will not be able to log in, deposit, or place bets. Time-outs are irreversible once activated and automatically lift when the selected period expires.
Close your account for a minimum of 6 months or permanently. Self-exclusion is the strongest form of account restriction. During the exclusion period, you will not be able to log in, access your account, or open a new account using the same or different credentials. All outstanding balances will be processed as withdrawals before closure.
Problem gambling can develop gradually and may not be immediately obvious. It is important to regularly assess your gambling behavior and watch for signs that gaming is no longer purely recreational. The following indicators may suggest that gambling is becoming a problem:
Spending more money or time gambling than you originally intended
Chasing losses by increasing bet sizes or playing longer sessions
Borrowing money from friends, family, or financial institutions to fund gambling
Neglecting work, family, or social responsibilities due to gambling
Feeling anxious, irritable, or restless when not gambling
Lying to others about how much time or money you spend on gambling
Using gambling as a way to escape stress, depression, or other problems
Trying to cut down or stop gambling but being unable to do so
If you recognize any of these signs in yourself or someone you care about, it is time to take action. Problem gambling is a recognized behavioral health condition that can be managed with the right support. Early intervention dramatically improves outcomes. Do not wait until the situation becomes critical — reach out for help today.
If you feel that gambling is negatively affecting your life, help is available. The following organizations provide confidential support, counseling, and treatment referrals for problem gambling.
Our customer support team is available 24/7 via live chat and email to assist with responsible gaming concerns. Agents are trained to handle sensitive inquiries with confidentiality and can help you activate self-exclusion, set account limits, or provide information about external support services.
Contact: Live chat available on every page, or email [email protected] with the subject line "Responsible Gaming Request".
Problem gambling often co-occurs with anxiety, depression, and other mental health challenges. Mental health clinics in major Indonesian cities including Jakarta, Surabaya, Medan, Bandung, and Bali offer counseling and psychiatric services. Many facilities provide services in both Indonesian and English.
Recommended: Contact your local Puskesmas (community health center) or major hospitals such as RSCM Jakarta, RSUP Dr. Soetomo Surabaya, or Siloam Hospitals group for referrals to behavioral health specialists.
Several international organizations provide free resources, self-assessment tools, and support for problem gambling. While primarily serving English-speaking audiences, many resources are available online and can be accessed from Indonesia.
Organizations: Gamblers Anonymous (worldwide peer-support network), GamCare (UK-based with online chat), Gambling Therapy (multilingual online support), and BeGambleAware (UK charity with extensive resources).
Problem gambling affects not only the individual but also their family, friends, and loved ones. Support resources for family members include Gam-Anon (peer support for families of gamblers) and family counseling services available through mental health clinics in Indonesia.
Note: If you are concerned about a friend or family member's gambling, approach the conversation with empathy rather than judgment. Offer to help them explore treatment options and consider attending counseling together if they are open to it.
If you have decided that you need to take a break from gambling or would like to close your account, qqollo makes it easy to do so with no pressure or judgment. Follow these steps:
Self-Exclusion Process: To self-exclude, you must contact customer support directly (not available via automated account settings). Our team will verify your identity, process your request within 24 hours, and send confirmation once the exclusion is active. During the minimum 6-month exclusion period, you will not be able to reopen your account under any circumstances. Any attempts to create a new account will be detected and blocked by our fraud prevention systems.
Following these simple principles can help you maintain control and ensure that gambling remains an enjoyable recreational activity rather than a source of stress or financial hardship:
Remember: There is no such thing as a "guaranteed win" or a betting system that can overcome the house edge. Claims of sure-fire strategies, insider tips, or foolproof methods are false. Responsible gaming means accepting that losses are part of the experience and that entertainment value — not profit — is the purpose of play.
Our customer support team is available 24/7 to help you activate account restrictions, answer questions about responsible gaming tools, or provide information about external support resources. All inquiries are handled with complete confidentiality.