Your privacy matters to us. This document explains exactly what personal data qqollo collects, why we collect it, how we use and protect it, and what rights you hold as a registered Player.
Identity, contact, financial, and usage data necessary to operate your account.
Account management, KYC compliance, payment processing, and fraud prevention.
Licensed payment processors, KYC providers, and regulators only — never sold.
Access, correction, deletion, and data portability requests accepted at any time.
This Privacy Policy ("Policy") is issued by qqollo ("we", "us", "our") and applies to all personal data processed in connection with your use of the website located at qqollo.cam and all related services. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. This Policy is incorporated into and must be read in conjunction with our Terms and Conditions.
qqollo is committed to protecting the privacy and personal data of every Player who registers on our platform. We operate in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. This Policy sets out the complete framework governing how we handle personal data, the rights available to you, and the mechanisms through which you may exercise those rights.
As a platform serving Players primarily based in Indonesia, qqollo recognizes the importance of data privacy expectations held by Indonesian users. All personal data collected from Indonesian Players — including national identity information (KTP details), bank account data from institutions such as BCA, BRI, BNI, Mandiri, CIMB Niaga, and OCBC NISP — is handled with the highest standards of care and security consistent with our international licensing obligations.
qqollo collects the following categories of Personal Data when you register, verify your account, make transactions, and interact with the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, Indonesian national identity card (KTP) number, photograph or selfie with ID |
| Contact Data | Email address, phone number, residential address |
| Financial Data | Bank account number and bank name (BCA, BRI, BNI, Mandiri, etc.), deposit and withdrawal transaction history, payment method details |
| Account Data | Username, password (stored in hashed format), account preferences, security questions and answers |
| Usage Data | Betting history, game play records, login timestamps, session duration, pages visited, features used |
| Technical Data | IP address, device type and model, operating system, browser type and version, time zone setting, geolocation data |
| Marketing Data | Promotional preferences, communication opt-in status, bonus acceptance records |
| Communication Data | Content of customer support inquiries, live chat transcripts, email correspondence with qqollo |
Most Personal Data is collected directly from you when you:
Technical Data and Usage Data are collected automatically through cookies, server logs, and analytics tools as you navigate the Platform. This includes IP addresses, pages visited, session timestamps, and referring URLs. Further detail on cookies is provided in Section 10 below.
In some cases, we receive Personal Data from third-party providers, including:
All such third parties are contractually bound to process your data only in accordance with our instructions and applicable data protection law.
qqollo Processes Personal Data for the following purposes, each of which is necessary to operate the Platform, ensure compliance with legal obligations, or serve the legitimate interests of qqollo and our Players:
To create, maintain, and administer your Player account, including user authentication, password recovery, and account security monitoring.
To verify your identity and age (21+ requirement), confirm your bank account ownership, and conduct due diligence checks as required by our international gaming licence and applicable anti-money-laundering regulations.
To process deposits from BCA, BRI, BNI, Mandiri, and other Indonesian banks, to execute withdrawal requests, to reconcile transactions, and to investigate payment discrepancies or disputes.
To respond to your inquiries, resolve technical issues, handle complaints, and provide assistance in Indonesian language through our 24/7 support team.
To send you information about bonuses, promotions, and special events (such as Idul Fitri bonuses, Ramadhan offers, Independence Day promotions) where you have opted in to receive such communications. You may opt out at any time.
To detect and prevent fraudulent activity, multiple account abuse, bonus exploitation, match-fixing, money laundering, and other prohibited conduct as set out in our Terms and Conditions.
To monitor betting patterns and account behavior for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to provide appropriate support interventions where necessary.
To comply with statutory obligations, including tax reporting requirements, regulatory audits by our licensing authority, and lawful disclosure requests from law enforcement or judicial authorities.
To analyze aggregated and anonymized usage data to improve the user experience, optimize site performance, develop new features, and inform business decisions.
qqollo Processes your Personal Data on one or more of the following legal bases:
qqollo does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own marketing purposes. We share Personal Data only in the following limited circumstances:
We engage trusted third-party service providers to perform functions on our behalf, including payment processing, KYC verification, cloud hosting, email delivery, and customer support software. All such providers are contractually bound by data processing agreements that restrict their use of your Personal Data to the specific services they provide to qqollo.
We may disclose Personal Data to our licensing authority, gaming regulators, and other governmental bodies where required by law or in response to a valid legal request.
We may disclose Personal Data to law enforcement agencies where necessary to investigate suspected criminal activity, including fraud, money laundering, match-fixing, or any other conduct that threatens the integrity of the Platform or violates applicable law.
In the event of a merger, acquisition, or sale of all or part of qqollo's business, your Personal Data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.
qqollo retains Personal Data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Specific retention periods are as follows:
Once the applicable retention period has expired, Personal Data is securely deleted or anonymized such that it can no longer be associated with an individual.
qqollo employs industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to:
Despite these measures, no system is completely secure. If you believe your account has been compromised, you must notify qqollo immediately via our customer support channels.
qqollo uses cookies and similar technologies to enhance your experience on the Platform, to analyze usage patterns, and to deliver personalized content and promotions. Cookies are small text files stored on your device that allow us to recognize your browser across sessions.
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may impair certain features of the Platform. Instructions for managing cookies are available in the help section of your browser.
As a data subject, you hold the following rights with respect to your Personal Data processed by qqollo:
You have the right to request a copy of the Personal Data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain information directly through your account dashboard.
You have the right to request deletion of your Personal Data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent on which processing is based; (c) you object to processing and there are no overriding legitimate grounds; or (d) the data has been unlawfully processed. Note that we may be required to retain certain data to comply with legal obligations.
You may request that we restrict processing of your Personal Data where: (a) you contest the accuracy of the data; (b) processing is unlawful but you do not want the data erased; (c) we no longer need the data but you require it for legal claims; or (d) you have objected to processing and verification is pending.
You have the right to receive Personal Data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, we will cease such processing immediately.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
To exercise any of the rights set out above, please contact us at the email address provided in Section 15. We will respond to all requests within 30 days. We may require proof of identity to prevent unauthorized disclosure of Personal Data.
The qqollo Platform is strictly for individuals aged 21 years and older. We do not knowingly collect Personal Data from any person under the age of 21. If we become aware that we have inadvertently collected Personal Data from a minor, we will take immediate steps to delete that information and close the associated account. All balances in accounts operated by minors will be forfeited in accordance with our Terms and Conditions.
If you are a parent or guardian and believe that your child has provided Personal Data to qqollo, please contact us immediately so that we may take appropriate action.
The qqollo Platform integrates certain third-party services, including game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe), payment processors, and KYC verification providers. Each third-party service operates under its own privacy policy, which governs data collected directly by that service. We encourage you to review the privacy policies of any third-party service you interact with.
qqollo is not responsible for the privacy practices of third-party services. Any data you provide directly to a third-party provider (for example, when playing a live dealer game hosted by Evolution Gaming) is governed by that provider's privacy policy, not this Policy.
qqollo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. Where material changes are made, we will notify you by email (to the address registered on your account) and by displaying a prominent notice on the Platform.
Your continued use of the Platform following notification of changes constitutes your acceptance of the updated Policy. If you do not agree to any amendments, your sole remedy is to close your account and cease using the Platform. The "Last Updated" date at the top of this page reflects the most recent revision.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or need to report a data protection concern, please contact us through the following channels:
For formal legal notices or complaints regarding data protection, correspondence should be sent to the email address above, marked clearly as "Legal Notice — Data Protection".
These are the commitments we make to every Player who trusts us with their data.
All data transmission between your device and our servers is protected by 256-bit SSL/TLS encryption — the same standard used by major Indonesian banks like BCA, BRI, and Mandiri.
We will never sell, rent, or trade your personal information to third-party marketing companies. Your contact details, betting history, and financial data remain confidential.
We collect only the data necessary to operate your account, process payments, and comply with KYC regulations. No excessive or irrelevant information is requested or stored.
Request a complete copy of your personal data at any time. We provide it in a structured, machine-readable format within 30 days — no questions asked, no fees charged.
Clear retention schedules for every data category. Financial records kept for 7 years per regulatory requirements; session logs deleted after 90 days. No indefinite storage without purpose.
Strict age verification on all accounts. Any data inadvertently collected from a person under 21 years is immediately deleted upon discovery, with no exceptions.
Our support team can clarify any aspect of how we handle your data. You can also review our full Terms and Conditions or explore our FAQ for additional information.